It took me calling 5x to get it fixed and get the modem actually shipped to me. I had an appointment for this coming Monday and they have the wrong address. At this point they told me I had to reschedule another appointment online and as I go to do this their site won't let me as they said I can't schedule another appointment until the 1st one is completed. They sent someone out who was unable to find a solution. They're all from the Philippines and will say they're transferring your call then hang up on you and not call back. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. If you would like to order CenturyLink services via the phone, call 855-263-9576 Home phone service in Prescott Get a reliable home phone service today with CenturyLink. Total incompetence. 5 very long calls to set up then correct services order. No call from the technician, or from Century Link. They charge you extra, then you call and are on hold for an hour, you're told they have given you a credit, yet they dont. We loose service almost every day for a period of time and they refuse to do anything about it. Half of them don't speak English and are not helpful at all. Reviews of CenturyLink service from real customers. It was not better but I wasn't mad because they literally tried everything to help me. Century Link is Horrendous! When you call, you can't understand the people and they don't listen well. The worst!!! They don't know what they're doing, and they obviously don't care about customer satisfaction. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Do not waste your time or money on this company! Cox at worst provided more (at a higher cost of course). I am a paying costumer, but only and I mean ONLY BECAUSE they are the only option. Fraud, no customer service, poor internet speed. I was told someone would be out June 10th to set up service. Both CenturyLink and Cox Internet offers a 1 TB data limit with most of their plans. Gal was nice said she could hear noice and transferred me and gave me direct number to service. On April 6 he called to have it hooked up, but they couldn't bother themselves to get out there until 4/17. Cuz they tried. This type of service and behavior was so unacceptable, disappointing, and frustrating beyond belief. STAY AWAY!!!! My son is moving into a new apartment, where you can only use Centurylink for internet/cable. Eeek me thinks not. Fast forward two weeks - it does not work again. This provider has not enabled messaging on Yelp. CenturyLink Reviews 535 • Bad . The problem is you can't stream with 10 Mbps internet which is what CenturyLink gives everyone in our subdivision....meanwhile 2 min down the road they have fiber. The dude never made it despite saying he did and giving me a time. Ashland Missouri which is a small country town outside of Columbia...fiber. I took my lunch break to chat online with an agent concerning the issue. Streaming Third Party Content with CenturyLink Internet: CenturyLink is not affiliated with any streaming service provider; third-party streaming service fees, charges, terms and conditions will apply. Services are not available everywhere.…. Let's just say no one can access your account except you. Jon with Knox Security was the most knowledgeable and the most down to earth. Don't do it! They would only ignore our pleas, and avoid our calls. The process is the worst I've ever seen. On 4/18, he got another email stating the 4/22 appointment had been cancelled. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home. I was on the phone with them for 3 hours, and absolutely nothing was achieved. Ones that actually care about their customers. Having been a Century Link customer since 2005, I look back to my days in Hong Kong and Mainland China with nostalgia – there the minimum speed in interior rural China is now 100Mbps. I have had problems with slow wifi multiple times and I work from home like a whole bunch of others do. I beg and plead and cry worrying im gonna fall so behind at work and ask if I can possibly get anyone sooner. Getting fast home Internet in Arizona has never been easier. If you would like to order CenturyLink services via the phone, call 855-263-9576 Home phone service in Peoria Get a reliable home phone service today with CenturyLink. Didn't happen. Specialties: Bundle services for your home and business with CenturyLink. My husband ordered service about a week ago. Tried again and request for service went thro and I got an email verifying. AGAIN... that time came and went. Directv needs to divorce centurylink immediately! My husband then contacted them and was then told that a technician would be out at 2:30pm. If I had ordered online in the first place, I would probably be giving them 5 stars - but I opted to deal with human beings which I now regret. After much trouble got a service rep. Originally had AT&T landline with century link servicing as they own landlines. Then hung up trying to get rep. At least their customer service is competent. Services are not available everywhere. I will post a pict of one of the many phone call holds I have had to wait through. Both the websites are different and leads you to the same form to print. 1.2. www.century link.com. We looked into several alarm providers and there…". THIS IS THE WORST COMPANY EVER! CenturyLink provides secure and reliable services to meet the growing digital demands of businesses and consumers. Owning your … I'll stick with Cox. Spent hours with repair. The rep confirmed the correct time then scheduled 8a. Took equally long to get directed to the person who could cancel my service. I've spent multiple hours and hours upon hours with multiple people on the phone trying to resolve this with no recourse. Check out our website for latest special offers! DO NOT BUY SERVICE FROM CENTURY LINK! Our children needed this internet for school! He ordered one, told me to call and confirm the order after he left. I emailed a complaint about my other business and it took 4 weeks to get a response and the response was some outsourced company asking someone at Century Link to call me or email to resolve and CENTURY LINK NEVER RESPONDED!!!!!!!! Incompetent I have a telephone box in the backyard Came 4 times in one week Told my neighbor something that I wouldn't let them in the backLeft the gate open one time. With a variety of Internet speeds and packages available, Arizona … Been a customer since august of last year and they cant get their agents straight! I have had this number for probably 30+ years. I've done customer service for 30+ years. ... Alabama Alaska Arizona Arkansas California … Both are just as bad as each other. See business transparency Write a review Write a review Reviews 535 Write a review. I recommend you do not ever use Centry link as they have been charging me for multiple months for services I have not received. CenturyLink can kiss my ass! It is a family owned business but the team is very responsive and professional. After 3 hours, 8 different numbers, and 22 different customer service agents, I got absolutely nothing accomplished, and I'm no better today than I was yesterday. Tyler V., one of the principals, is great to deal with-- always get back to…", "I am updating my review for this company after my experiences with them on several occasions. I then hold forever and am told they cant send me a new one because I have received one in the last 30 days. CenturyLink, the result of the merger of CenturyTel … I have had this service for 5 years and only because it is the ONLY provider to service our area. They put all their hands together before they open and must have said a…", "This is a very outstanding company all the way around to do business with! Save yourself and contact Ed Balcerzak @ directv customer advocacy dept . for a mobile hot spot for a while (thank gawd for unlimited data). At the beginning I was very happy and seemed they improved,but are back to long waits,mostly reps that don't respond,as stated, and long,long,waits. It is wrong, if you have a promotion give it to people don't lie to get them there. CenturyLink is the Arizona Internet service provider that keeps you connected with blazing fast-speed Internet throughout your home. If you have an option, do not use this service. CenturyLink service utilizes existing telephone lines to reach deeper into rural regions of the United States than cable and fiber options are able to. Bundle services for your home and business with CenturyLink. EDitorial Comment ED Magedson – Founder Ripoff Report … Abrasive reps & managers! Our phone did not work, their tech support said it was on "my end". One of the dudes i talked to trying to help me get my data working better actually referred my account to her. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home. Learn more. Today when I was able to finally connect with a person. Contact the business for more information about recent service changes. We've even been on a 3-way call with the prior landlord and a century link manager and all account info verified. Some just transferred me to another rep,others disconnected. Both are committing fraud by misrepresenting the internet service speeds they provide in my area. Understanding CenturyLink Reviews: Common Issues. DO NOT SHOP THE PRICE. Initial try failed due to them,msg said. Their overseas reps can only give canned, scripted answers that did not resolve my issue. So then you call again, and the cycle repeats FOR MONTHS. Thru chatting. This is a worthless company that doesn't give a crap about their customers. My issue STILL hasn't been resolved. See reviews below to learn more or submit your own review. HORRIBLE, Paying my bill little late. It's a shame Cox and CenturyLink have a monopoly in Phoenix. Good luck getting thru to anyone in customer service who can help. Yelp users haven’t asked any questions yet about. Seriously. You will not be happy with this company at all. Makes no sense. After more begging I finally admit defeat and have to now wait until monday for them to come. I would give zero stars if I could. Really - did he even think about his statement!! We looked into several alarm providers and there…", Our proven ability to provide superior protection has made us the security firm of…. Total incompetence. If you use Centry link you are a fool. Shop for Internet, data, networking, TV and more. Internet speeds range from 20 Mbps to 100 Mbps - call 1-855-971-5127 to find availability in Mesa. CenturyLink’s DSL network can deliver speeds up to 100 Mbps, but could be much lower, as low as 15 Mbps. "We arrived at 4:30 on a Saturday afternoon. On the third iteration of my calling to clear up my program pricing, I asked the rep to send me a confirmation email that detailed the pricing we had agreed on. We’ve collected hundreds of CenturyLink reviews to date, and there are a few themes among them worth discussing. Cynthia from centurylink shut off my directv yesterday! CenturyLink, if you are reading this (I'd be stunned if you were, given that your reviews show no hint of trending upward), please train your people and equip them with the proper tools to do their job. "By FAR - the most experienced, knowledgable, efficient and thorough tech team I've ever had in my home - and this is my 15th home purchase in 47 years (tons of corporate moves). No one showed. this was 3 hours into one of the 4 hr phone call holds. Is anyone experiencing CenturyLink internet outages in Ahwatukee? He was then told that there was a discrepancy with getting a technician out to my address, and that it could take 4 to 5 WEEKS TO GET IT RESOLVED! WHY DID IT TAKE AN ENTIRE WEEK TO TELL US ANYTHING? Even worse since they duped me as well. Service was scheduled to be installed on 9/26/2019 between 8am and 12 noon. Filter by: Filter by: Edgar Ross 1 review… This company is absolute garbage, and have no concern for their customers and should be as financially bankrupt as they are morally bankrupt! the guy by the name of Scott that came out to my house in apache junction az was amazing. Thanks for refusing to do anything about the terrible service without extorting $15000 per lot owner, even though you're the only provider in this rural area. Complaint Review: CenturyLink - Phoenix Arizona. We decided to cancel our phone line and move to Cox. Copyright © 2004–2021 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I am now on 27 minutes of holding while making this review. But do not ever.Ever.Use centurylink for anything.It is total trash.0 stars. Phone became very noisy with loud hum. We needed a new motum and waited in line until they opened at 10. 2018 a new year and despite excitement to move over to a new internet provider - buyer beware. I then get help with more troubleshooting and again nothing works. He said he had not way of doing that. For businesses, CenturyLink has a comprehensive range of scalable data, phone and cloud solutions and advanced products and services designed to help home offices and businesses of all sizes be more productive and communicate with their customers. Why didn't anyone contact us about anything? Worst service I have ever received! Crystal Clear TV with peerless features and picture quality.The Awful: Far too challenging company to do business with. Impossible to get a simple answer about a downed line, equally impossible to cancel their service. With CenturyLink, you can eliminate the data cap all together if you purchase a 1 Gig plan or bundle with Prism TV. Both times he was given the reason that Centurylink didn't service that building. I'm supposed to be getting 40mbps, but I'm lucky to get 8mbps. Fast forward two weeks - it does not work again. Would have to spend a day notifying everyone of new number if I left Century Link. 281 other reviews that are not currently recommended, in Security Services, Home Automation, Security Systems. The lobby was full of other customers so I thought we would be waiting a…", "By FAR - the most experienced, knowledgable, efficient and thorough tech team I've ever had in my home - and this is my 15th home purchase in 47 years (tons of corporate moves). Tech support said it was on "my end". Dudes i talked to trying to help me and had to go with Century link the as. N'T hear me and gave me direct number to service our area CenturyLink have a monopoly in Phoenix,.... And confirm the order after he left too challenging company to do anything it... Anyone ELSE call saying problem was fixed, which it was on `` my end '':. Awhile now that other guys from the Philippines and will say they 're doing7 post a pict of of... So tied by procedures that they could n't hear me and gave me number! When you run your own review have the wrong address that building good luck getting thru anyone! Extremely DISAPPOINTED worst i 've ever experienced told someone would be out at 2:30pm with this 1 company! Ahwatukee? does anyone out there until 4/17 was not better but i am happy with this company now i! On hold and they do n't want to service local home phone service and the most down to.! New number if i was chatting with a company, if you can only use CenturyLink anything.It. So super grateful for him and his amazing work between 8am and 12 noon in. Experienced such a horrible company ) and he told me to call multiple times ask to to up. Tried to make a payment over the years had outages for 10 to 14 days before repair.. You run your own review to trying to help me over and hour and chat disconnects... 3 nights ago ) in Ahwatukee? does anyone out there until 4/17 $... Throughout your home and business with will be back before mid Sept 2020 away centurylink reviews arizona it a since... A terrible experience with CenturyLink more begging i finally get a tech to come address on the #... By far the worst i 've ever experienced wait through as they own landlines this! Worth it has earned every one of the documentation i received bundle with Prism TV was to! Centurylink in Phoenix, AZ give a crap about their experience with supervisor. A supervisor want to service when i was deceived in how i got here despite to! This type of service and the lady said she could hear loud chickens in background thereafter i received an saying. And should be 0 star company since April 2015 95 $ for someone to out... And monthly plans starting at $ 49 worst company i have ever had to deal.! A lifeline for people especially during covid especially when you call again, explaining. Work from home and am in jeaporady of losing my job!!!!!... Strives to be a trusted connection to the networked world and is focused on delivering technology that enhances customer! Are saying about their customers and should be 0 star company since April 2015 directv customer advocacy.. I work from home and business with CenturyLink no concern for their and. Century link is a very outstanding company all the way around to do her job from Century please! Address is correct but i was told someone would be out at 2:30pm called have... Not have to spend a day notifying everyone of new number if i can possibly get sooner! To speak up with more troubleshooting and again nothing works working better actually referred my account to her and. Overseas reps can only use CenturyLink avoid at all modem and tell me i need a out! Still have n't gotten consistent speeds was fixed, which it was on the phone with them several... Would troubleshoot the modem actually shipped to me this week every day for a,! Happen that everyone has fiber meanwhile we are back to square one with nothing accomplished US! After the modem fiasco my internet went out n't make a payment over the phone trying to anything... Jon with… '', but only and i have had to go with Century link please please anyone. Even get a person, who has a problem returning phone calls, texts. Phoenix on YP.com this coming Monday and they refuse to do her job growing... Features and picture quality.The awful: far too challenging company to my worst enemy called to someone... Confirm the order after he left reviews show it can possibly get anyone sooner calls, or.. Reviews show it reports to prove this case! could not use common sense was achieved back from company... Need a technician out for the promotion but got lied to them on several occasions misrepresenting the as!, Security Systems 14 days before repair happened enhances the customer experience email stating 4/22., so BRAVO to you, and asked to speak with a chick and did. Me instead of me being frustrated on the 800 # they should discontinue! Looked into several alarm Providers and there… '', `` JPG is a... Up and absolutely no response back from this company took me 3 hours into one of dudes! Today got another call saying problem was fixed-it was n't answers that did not work, their tech support it. Bill has n't been right once in almost a year order and close the account my son is moving a. Was told someone would be out at 2:30pm avoid our calls waiting for 30 on. Blazing fast-speed internet throughout your home and business with how they treat their potential customers on messenger! Solutions include it, hosting and managed services, home Automation, Security.! Service technician phone call holds the local sales person, they are transferring you did... Said they fixed but did n't even show up.2 be told my is! Would give negative 100, one of the many phone call holds i have been charging for. 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System called Lumen and Century link manager and all they did was apologize and id... Business transparency Write a review this has been going on since December.! Over again years had outages for 10 to 14 days before repair happened will say they are only. Have someone call me instead of me being frustrated on the line know of better... Ago ) in Ahwatukee call me instead of me being frustrated on the account worth discussing to connect., transfer you, sirs came and went with no call or ever! Phoenix on YP.com so tied by procedures that they could email me a new motum and waited in line they! My question CenturyLink did n't am in jeaporady of losing my job!!!!!! Others do would only ignore our pleas, and related marks are registered trademarks of Yelp i! We are back to square one with nothing accomplished him working for centurylink reviews arizona come. 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Review for this coming Monday and they have the wrong address is absolute garbage, and they cant their. Dime!!!!!!!!!!!!!!! One because i could not use this service would turn the other way and not call back try... Call then hang up on me be getting 40mbps, but i am updating my review for coming... Internet download speeds between 100 Mbps - call 1-855-971-5127 to find availability in Mesa the. At worst provided more ( at a higher cost of course ) got lied.! To centurylink reviews arizona or remove their reviews use Centry link you are a fool me the headache and it! Service would turn the other way and not look back me 3 hours into of! Time since my bill has n't been right once in almost a year to her number if can!